Housekeeping Supervisor/Officer in Charge
Reports to: Duty Manager
Supervise work activities of cleaning personnel to ensure clean, orderly, and attractive room in condo or hotels, hospital, educational institutions, and similar establishments. Assign duties, inspect work, and investigate complaints regarding housekeeping service and equipment and take corrective action. May purchase housekeeping supplies and equipment, take periodic inventories, screen applicant, train new employees, and recommend dismissals.
Also responsible for supervising Housekeeping Associates to deliver an excellent Guest satisfaction and experience. On time to time basis may also be required to assist the Duty Manager in various activities.
HOUSEKEEPING SUPERVISOR/OFFICER IN CHARGE DUTIES AND RESPONSIBILITIES:
- Assigns workers their duties and inspects work for conformance to prescribed standards of cleanliness.
- Investigate complaints regarding to be cleaned immediately and list of prospective move outs or discharges to prepare work assignments.
- Coordinates work activities among department
- Conducts orientation training and in- service training to explain policies, work procedures, and to demonstrate use and maintenance of equipment.
- Inventories stock to ensure adequate supplies.
- Evaluates records to forecast department personnel requirements.
- Makes recommendations to improve service and ensure more efficient operation.
- Prepares reports concerning units, payroll and department expenses.
- Performs cleaning duties in cases of emergency or staff shortage.
- Examine building to determine need for repairs or replacement of furniture or equipment, and makes recommendations to management.
- Attends staff meetings to discuss company policies and patrons’ complaints.
- Issues supplies and equipment to workers.
- Establishes standards and procedures for work of housekeeping staff.
- Advises manager, or admitting personnel actions, and time cards, and prepare periodic reports.
- Screen job applicants, hires new employees, and recommends promotions, transfer, and dismissal.
- Daily allocation of rooms/unit and deep cleaning or furnished task to team members.
- Responsible for the cleanliness of guest rooms, corridors, kitchenette and etc.
- Ensures that the entire operation is performed as per the laid down standards.
- Routine inspection of the unit to ensure they meet standards.
- Carry out Lost and Found procedures.
- Report maintenance issues to Maintenance Staff/admin staff.
- Represent the needs of the team to others in the hotel/condo.
- Comply with hotel/condo security, fire regulations and all health and safety legislation.