Villa Attendant
Reports to: Supervisor/Officer in Charge
Performs routine in cleaning and serving of guest rooms, guest corridors, back of the house and baths under supervision of housekeeping supervisor. Room attendant promotes a positive image of the property to guest and must be pleasant, honest, and friendly and should also able to address guest and problems.
ROOM ATTENDANT DUTIES AND RESPONSIBILITIES:
- Reports for duty on time
- Signs daily task attendance sheet.
- Receives work assignment.
- Dust and wiped furniture and empties wastebasket.
- Enter and prepare the room for cleaning/GC.
- Make beds, if needed.
- Dust the room and furniture’s.
- Tidies and arrange neatly guest toilet articles on vanity top.
- Spot cleaning upholstery and drapery when necessary.
- Clean the closet.
- Check and secure the rooms.
- Ensure security of guest rooms and privacy of guest.
- Perform rotation cleaning duties (e.g. steam clean carpets, spring cleaning, super cleaning etc.) as required.
- Cleans guest bathroom/bed room/floor corridor.
- Clean and keeps stockroom and service area neat and tidy at all times.
- Check and report any maintenance work required by the supervisor immediately.
- Report damaged or missing items and suspicious behavior of the guest to supervisor immediately.
- Fills in the room attendant report with accurate time of entering the guest room.
- Turns all lost and found articles to Supervisor before off duty.
- Responsible for the Condo property in the work area.
- Responsible for following the standard operating procedures.
- Responsible for achieving and exceeding the guest satisfaction.
- Reports to Housekeeping supervisor guest who have dangerous possessions in the room.
- Coordinate with Supervisor if items are missing in assigned areas.
- Open and record down the time for rooms requested by engineering/maintenance in the housekeeping attendant report.
- Attend briefing if needed.
- Report to well groomed.
- Adhere the strict rules and regulations pertaining security